Terms & Conditions
Elite Connector Limited
Last updated: April 2026
The following Terms and Conditions govern use by all persons of any and all of the Elite Connector CRM platform, materials, products, services, mobile application and websites.
Please read the following carefully because by accessing our website, platform, services or products you are agreeing to abide by these Terms and Conditions of Use.
We may modify any of these terms and conditions at any time by providing notice on our website. Your continued use of or access to our website, platform, products and services shall be conclusively deemed acceptance of these terms and conditions and any subsequent modification.
We are committed to protecting your data and to complying fully with the terms of UK GDPR and the Data Protection Act 2018. We will not sell, share, or rent your data to any third party.
1. Definitions
You: refers to the subscriber/client or You as the Director/Agent of the business. By accessing the platform you are deemed to have accepted these terms. Where the context so requires, YOU or YOUR includes your Authorised Users.
Us, We, or Our: Elite Connector Limited, incorporated and registered in England and Wales. You can contact us via email at support@eliteconnector.co.uk or by writing to us at Elite Connector Limited, Foxhall Lodge, Foxhall Road, Nottingham NG7 6LH, or by telephone on 01543 255052.
Agreement: the terms and conditions set out in this document, any variations agreed between us and any additional terms notified before use of the Services.
Authorised Users: Authorised Users includes any person in your business that we have agreed with you is or are to benefit from your subscription or service you have purchased. This includes any additional team members added to your account.
Intellectual Property Rights: These rights include, without limitation, patents, trademarks, trade names, design rights, copyright (including rights in computer software), database rights, rights in know how and other intellectual property rights, in each case whether registered or unregistered, which may subsist anywhere in the world.
Subscription: the term we use to describe the services you have purchased from us.
Services: includes the Elite Connector CRM platform, hosting services, mobile application and provision of features, as the context requires, that we provide to allow you to access and use the platform.
Software: The software provided by us or by our suppliers which enables you to use the Services, including data schemas, data models, databases and the like.
Start Date: The date the Subscription Period or Service starts.
Subscriber Data: The data input by you or given to us by you, including customer records, messages, contacts, files and any other information you upload or create within the platform.
Subscription Fee: The subscription fee for any and all of the Services we provide to you.
Subscription Period: The recurring billing interval applicable to your Subscription, which may be monthly or annual, or such other period as specified at the point of sale.
Billing Date: The date on which your Subscription renews and payment is taken.
2. Subscriptions
You can subscribe to any of our services by registering online via our website, by completing a form, or through confirming your purchase with one of our team members who will complete the order on your behalf.
Subscriptions include, but are not limited to:
- Essential Plan
- Growth Plan
- Pro Plan
We will send you written email confirmation of your order and where appropriate, an account name and password for you and any authorised users. A link to these terms and conditions will be included in the email we send to you.
Your use of, or access to the platform, products, and services that form part of the subscription you have purchased, shall be conclusively deemed acceptance of these terms and conditions and any subsequent modification until such time as you have exercised your rights to terminate the service in line with the termination clauses set out in Clause 9 of these terms and conditions.
Terms relating to the Payment of your subscription are set out in Clause 6 of these terms and conditions.
3. Authority and Licence
We authorise you and your Authorised Users to have access to our platform and services in accordance with your chosen Subscription option and for which You agree to pay us the Subscription Fee.
This Agreement (including the licences hereunder) starts on the Start Date of your subscription and ends on the first of the following events: the end of the Subscription Notice Period (unless terminated otherwise in accordance with these terms and conditions); or termination of this Agreement (again, in compliance with these terms and conditions).
For the avoidance of doubt, the start date of your subscription commences on the date of purchase unless otherwise stated.
We hereby grant you on the basis of these terms and conditions a non exclusive, non transferable licence to access our platform and services solely for your business purposes (and for the avoidance of doubt, nothing in these terms grants to you any rights whatsoever in or relating to the source code of the Software or any Intellectual Property Rights).
We confirm that we have all the rights in relation to the software, platform and services that are necessary to grant all the rights we purport to grant under these terms and conditions.
You may not re package or re sell the platform, services or any element of them in any format without prior written agreement from us.
4. Your Obligations
You will, and will take reasonable steps to ensure that Authorised Users will, comply with the terms of use of the Services in this Agreement and do not copy, distribute, transmit or otherwise reproduce, sell or resell any of our platform, content or material.
You will take reasonable steps to ensure that nobody other than Authorised Users accesses the Services using accounts created with Your username and password.
You acknowledge and agree that we and our licensors own all Intellectual Property Rights in the Software, the platform, the content and the Services. Except as expressly stated in this Agreement, this Agreement does not grant you any rights to, or in, patents, copyrights, database rights, trade secrets, trade names, trademarks (whether registered or unregistered), or any other rights or licences in respect of the Software, Services or any related documentation.
You are solely responsible for the data you upload, store and process within the platform. You must ensure you have the necessary consents and legal grounds to process any personal data you upload, and that your use of the platform complies with all applicable data protection laws.
If your subscription requires us to work within your business or personal online accounts (such as Google, Facebook, WhatsApp, Xero or QuickBooks), in agreeing to these terms and conditions, you are confirming that you have the right to provide us with access and are allowing us to access, operate and manage the specific elements of those accounts relevant to the subscription you have purchased.
You agree to indemnify and hold us harmless from all third party claims, liabilities, damages and expenses arising from breach or misrepresentation, any content or services linked to you and/or any of your business activities not arising from our acts or omissions.
You are responsible for configuring your information technology, computer programmes and platform in order to access the Services. You should use your own virus protection software.
By submitting yours and Authorised Users’ personal information to us or our agents, you agree, and confirm your authority from such other individual, to our collection, use and disclosure of such personal information in accordance with our privacy policy which is available on our website.
In the event that we provide links to third party websites or integrations, we disclaim all responsibility and liability for the content of such third party services. Authorised Users assume the sole responsibility for the accessing of third party services and the use of any content appearing on such services.
5. Our Obligations
We will use our best endeavours to ensure that the Services are provided continuously and that access to our platform is not interrupted by any event within our control. We will notify you in advance of planned downtime, which, if reasonably practicable, will be scheduled outside normal United Kingdom office hours. However, we assume no liability for any losses you may suffer as a result of any downtime and the Subscription Fee is non refundable.
We will use our best endeavours to ensure that Subscriber Data is maintained securely and is properly backed up. In the event of any loss or damage to Subscriber Data, your sole and exclusive remedy shall be that we use our best endeavours to restore the lost or damaged Subscriber Data from the latest back up of such Subscriber Data. We shall not be responsible for any loss, destruction, alteration or disclosure of Subscriber Data caused by any third party (except those third parties sub contracted by us to perform services related to Subscriber Data maintenance and back up).
We will take reasonable steps to ensure that Software and data files we supply to you as part of the Service are virus free. However, You should use your own virus protection software and cyber security arrangements.
We do not give any guarantee or promises or warranty with regard to the results, sales or profits that you will see from using our platform. Lots of factors will impact the results you get including the time and effort put in, your past experience, skills and reputation.
You agree that the decision to purchase your Subscription has been taken solely on the basis of your personal judgement and that no representation, warranty, inducement or promise, express or implied, has been made by Elite Connector or relied upon by you in purchasing the Subscription.
No oral or written information or advice given by any of our team will supersede this agreement. You assume sole responsibility for results obtained from the use of our platform and for conclusions drawn from such use.
We shall have no liability for any damage caused by errors or omissions in any information, instructions or materials provided by you in connection with the Services, or any actions taken by us at your direction; and all warranties, conditions and other terms implied by statute or common law are, to the fullest extent permitted by law, excluded from this Agreement.
6. Charges and Payment
The Subscription Fee will depend on which Subscription Option you choose. The prices for each Subscription Option are as set out at the point of sale for that Subscription or on our website from time to time.
Some subscription plans may include a one time setup fee. This fee is payable at the point of purchase and is non refundable once the setup process has begun.
Some subscription plans include a set number of users. Additional users may be added for an extra monthly fee as detailed on our website.
Payment is due at the point of sale and, where applicable, by monthly or annual credit card or direct debit payment thereafter.
By subscribing to our services, the customer grants us authorisation to charge any payment methods on file for subscription fees, renewal fees, and any other applicable charges outlined in the terms of the subscription. This authorisation is intended to facilitate seamless access to our services by enabling automatic processing of payments in accordance with the subscription terms.
If you sign up for a fixed length contract, should you choose to cancel your subscription before the end of the Subscription Period, you are still liable to pay the Subscription Fee in full. We do not give, and you are not entitled to receive, any pro rata refunds.
Similarly, if you have opted to spread the payments for a product or service over multiple instalments then you are liable for, and committed to, making ALL of the instalment payments. You cannot cancel or walk away with instalment payments outstanding.
Should any Direct Debit or Credit Card payments be returned unpaid you will incur an additional charge of £25 plus VAT per payment to cover the costs of administering and chasing collection.
All subscriptions renew automatically at the end of each Subscription Period unless cancelled in accordance with Clause 8.
Payment for renewals is processed automatically on the day of renewal and once processed is non refundable.
If a payment for a subscription is missed for any reason, we will contact you to arrange for the payment to be taken. If we cannot get in touch with you then we will set up an automated payment plan to pay for the missed payment.
7. Late Payment
Late payment of monthly or annual subscriptions will attract a late payment fee of £25 plus VAT to cover the cost of administration and chasing. In addition, payments which remain more than 7 days overdue will attract an interest charge of 3% per month above the current Bank of England base rate or the maximum interest rate permitted by law, whichever is the greater.
8. Cancellation and Notice Periods
Essential Plan subscriptions have no minimum term and can be cancelled at any time by contacting us at support@eliteconnector.co.uk.
Growth Plan and Pro Plan subscriptions may include a minimum commitment period as specified at the point of sale. After any minimum commitment period, you may cancel by giving 30 days written notice.
Your subscription will continue until the required length of notice is served.
Notice periods become effective from the next billing date irrespective of the date your notice was provided in writing.
No refunds, or pro rata refunds, are made on any monthly or annual Subscription Fees paid.
Subscription Fees must be fully up to date before cancellation can be effected. If Subscription Fees are outstanding or overdue, then they must be paid in full before cancellation can be made. You agree that failure to bring your subscription payments up to date means that your subscription cannot be cancelled and therefore Subscription Fees will continue to accrue.
If paying by instalments, then you will continue to be liable for your outstanding payments until the end of your Subscription Period.
If for any reason an instalment is not made in full, then the full value of the Subscription payments for the Subscription Period will become immediately payable in full.
9. Termination
Your Subscription will terminate at the end of your notice period subject to Clause 8 or if you are in material breach of any of these terms and if the breach is not remedied within the period of 14 working days after written notice of it has been given.
Notwithstanding Clause 9, if payment of the Subscription Fee is not made in full by the due date(s), without prejudice to any rights or remedies otherwise available, we reserve the right to (a) charge interest on the outstanding balance of all overdue sums at the rate of 3% per month above the current Bank of England base rate or the maximum interest rate permitted by law, whichever is the greater; and (b) suspend or withdraw access to each relevant Service.
On termination of this Agreement for any reason: all licences granted under this Agreement shall immediately terminate; and you will no longer have access to the platform or any data stored within it.
We recommend you export any data you wish to keep before your Subscription ends. Upon cancellation or termination, your data may be deleted in accordance with our data retention policy.
Termination shall not affect or prejudice the accrued rights of the parties as at termination, or the continuation after termination of any provision expressly stated to survive or implicitly surviving termination.
10. Limitation of Liability
Our company, or any member of our team, will not be liable to you, or any other entity, for actions taken in good faith, unless fraud, gross negligence or wilful misconduct is determined.
We are not liable for any delay or failure in the performance of any of the services or for any loss due to any cause beyond our reasonable control.
We will not be liable for any amount in connection with this agreement in excess of the amount paid to us in Subscription Fees during the twelve month period prior to the date the action arose.
Nothing in this Agreement excludes our liability for death or personal injury caused by our negligence; or for fraud or fraudulent misrepresentation.
We shall not be liable for any loss of profits, loss of business, depletion of goodwill or similar losses or pure economic loss, or for any special, indirect or consequential loss costs, damages, charges or expenses however arising.
Our total aggregate liability in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise, arising in connection with the performance or contemplated performance of this Agreement shall be limited to the Subscription Fee paid during the 12 months preceding the date on which the claim arose. You acknowledge that this limitation is reasonable.
We shall have no liability for the performance of any third party services or integrations. Any third party services connected to your account are used at your own risk and you should do your own due diligence before entering into any arrangements or contracts with them.
We shall have no liability to you under this Agreement if we are prevented from or delayed in performing our obligations under this Agreement or from carrying on business by acts, events, omissions or accidents beyond our reasonable control, including without limitation default of sub contractors, strikes, lock outs or other industrial disputes, failure of a utility service or transport or communications network, act of God, war, riot, civil commotion, malicious damage, compliance with any law or governmental order, rule, regulation or direction, accident, breakdown of plant or machinery, fire, or inclement weather conditions.
11. Data Protection
We process personal data in accordance with our Privacy Policy, which forms part of these Terms.
Where you upload personal data of your customers or contacts to the Services, you are the data controller and we are the data processor. You must ensure you have the necessary consents and legal grounds to process this data and that your use complies with applicable data protection laws including UK GDPR and the Data Protection Act 2018.
We will process such data only in accordance with your instructions and will implement appropriate security measures to protect it.
12. Confidentiality
You acknowledge that our Confidential Information includes all of our platform, content, materials and Software.
We acknowledge that the Subscriber Data is your Confidential Information.
Each party shall use its best endeavours to ensure that the other’s Confidential Information to which it has access is not disclosed or distributed in violation of the terms of this Agreement.
Neither party shall be responsible for any loss, destruction, alteration or disclosure of Confidential Information caused by any third party (except, in Our case, those third parties sub contracted by Us to perform services related to Subscriber Data maintenance and back up).
This clause shall survive termination of this Agreement, however arising.
13. General Provisions
Promotion: We may include your name and logo on our website, social media and general marketing materials related to the services that we provide, unless you notify us in writing that you do not wish us to do so.
14. Assignment of Rights
All of the Company’s rights under these terms may be assigned, transferred or otherwise dealt with by the Company and will inure to the benefit of Elite Connector’s successors and assignees.
You may not, without our prior written consent, assign, transfer, charge, sub contract or deal in any other manner with all or any of your rights or obligations.
If any of these terms are deemed invalid or unenforceable for any reason then the invalid or unenforceable provision will be severed from these terms and the remaining terms will continue to apply.
These terms and conditions represent the full agreement between the parties and replace and/or supersede anything that precedes it.
These Terms and Conditions shall not be amended, modified, varied or supplemented except in writing on our website.
You acknowledge and agree that in entering into your Subscription you have not relied on, and shall have no remedy in respect of, any statement, representation, warranty or understanding (whether negligently made or not) of any person other than as expressly set out in these terms and conditions.
Failure of the Company to enforce any of the provisions set out in these Terms and Conditions or failure to exercise any option to terminate, shall not be construed as waiver of such provisions and shall not affect the validity of these Terms and Conditions or any part thereof, or the right thereafter to enforce each and every provision.
These terms and conditions shall be governed by the law of England and Wales.
15. Disclaimer
We give you no warranty or assurance or guarantee of any kind. We declare and you acknowledge that all implied warranties and conditions are excluded to the maximum extent permitted by law.
Our policy is to conduct our business at all times in a professional manner and to best practice standards. We use our best endeavours to maintain our platform and keep it up to date and to develop our Services to meet subscribers’ needs. We may change part or all of any Service at our discretion.
16. Force Majeure
Elite Connector shall not be liable for any failure of, or delay in, the performance of any services if such failure or delay is beyond the reasonable control of Elite Connector Limited and/or could not reasonably have been foreseen or provided against.
We will not seek excuse under this Clause for failure or delay resulting only from general economic conditions.
17. Disputes
This agreement is governed by the law of England and Wales. Any dispute that we cannot resolve between us will be decided by independent arbitration whose decision will be binding on us, but not on you. If you are not satisfied with the arbitration decision, you may then go to court.
18. Contact Us
If you have any questions about these Terms and Conditions, please contact us:
Elite Connector Limited
Foxhall Lodge, Foxhall Road, Nottingham NG7 6LH
Email: support@eliteconnector.co.uk
Phone: 01543 255052